Get Help

If you need help with LocalStack for AWS, choosing the right support channel can help you get a faster and more effective response.

This guide explains when to use each available support option.

Choose the right support channel

Community Slack

Use the LocalStack Slack Community for:

• Quick questions
• General guidance
• Discussions with other users and maintainers

Best for:

• Early-stage troubleshooting
• Learning from others’ experiences

Note

Community support is provided on a best-effort basis and is not guaranteed.

Support email

Contact LocalStack Support via email at support@localstack.cloud.

Web application chat

To create a support request using the LocalStack Web Application chat:

1. Open the LocalStack Web Application
2. Click the chat icon in the bottom right corner
3. Select Technical Issue to request technical support or Account/Billing Issue to request account related support.
4. Enter your details and submit.

Best for:

• Direct interaction with the support team
• Submitting issues without leaving the app

Enterprise support channels

Enterprise customers have access to additional support options, including:

• Dedicated Slack or Teams channel
• Support ticketing portal
• Real-time chat support

For more details, see Enterprise Support.

What to include

To help us troubleshoot your issue efficiently, please include the following information:

• Logs
  aws emulator container logs with the environment variables SF_LOG=trace and DEBUG=1 enabled

• Query (if applicable)
  The query that triggered the issue

• Client details
  Client tool or driver used

• Connection parameters
  Excluding sensitive information

• Additional logs (if available)
  Client tool or driver logs

Providing detailed information upfront helps reduce back-and-forth and speeds up resolution time.

Before you reach out

Before contacting support, we recommend:

• Reviewing the documentation and FAQs
• Verifying your configuration settings
• Checking logs for errors or warnings
• Ensuring your setup meets system requirements

Providing clear and complete information helps us respond more quickly and effectively.