Support Offerings

LocalStack offers multiple support plans with different levels of access, response times, and communication channels.

Choose the plan that best fits your needs based on the level of support and responsiveness required.

Plans overview

Plan	Tier
Starter	Standard Support
Teams	Priority Support

Features	Basic	Standard	Priority	Enterprise
Documentation access	✅	✅	✅	✅
Community support	✅	✅	✅	✅
Operational support	✅	✅	✅	✅
1:1 technical support		✅	✅	✅
Screen sharing sessions			✅	✅
Third-party tools support			Limited	Limited
Faster response times			✅	✅
Real-time chat support				✅
Support ticketing portal				✅
Service Level Agreements (SLAs)				✅
Direct Slack/Teams channel				✅
Dedicated CSM & TAM				✅

Enterprise support includes custom SLAs and dedicated communication channels.

For full details, see Enterprise Support.

LocalStack support focuses on helping you use and integrate LocalStack effectively.

Support does not include:

Customer-specific code
Debugging or modifying custom applications, scripts, or workflows
Third-party tools (Standard plan)
External tools, plugins, or development environments
Advanced third-party troubleshooting (Priority plan)
Only basic integration guidance is provided for officially supported tools
AWS in production
Support is limited to LocalStack’s emulated services

Channel	Basic	Standard	Priority	Enterprise
Slack community	✅	✅	✅	✅
GitHub Discussions	✅	✅	✅	✅
Support email		✅	✅	✅
Web application chat		✅	✅	✅
Support ticketing portal				✅
Dedicated Slack/Teams channel				✅

Support is available:

Excludes:

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